Business and Capital Pty Ltd trading as Propell
1. Personal Information and its importance
Personal information is information or an opinion about you from which your identity is apparent. Protecting your privacy is fundamental to the way we do business. This document sets out the way we will collect, store, use and share your personal information. It will also provide you with information about what you can do to access the personal information we have about you, the way you can have it corrected, if necessary, and what steps you can take to complain about any action taken by us in relation to the information.
The legal framework under which we deal with your personal information is set out in the Privacy Act, the 13 Australian Privacy Principles (contained in Schedule 1 to the Privacy Act) and the Credit Reporting Privacy Code made under the Privacy Act. These rules apply to information about individuals, not corporations.
2. Why we collect personal information
We collect personal information so that we can:-
3. If you do not provide us with your personal information
If you do not provide us with your personal information or give us consent to collect it from others, we will be unable to, amongst other things, process your application and make the assessment that we are required to by law. We will therefore not be able to satisfy our obligations and will not be able to give you a loan.
4. Where we get personal information
We obtain personal information from any of the following sources:-
Where we obtain personal information which we are either required to collect, or authorised to collect by law, we will advise you of that fact.
5. Sensitive information
“Sensitive information” is information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health or genetic information.
We will not collect, use or disclose any sensitive information about you unless we have your specific consent, and it is necessary to undertake one of the functions referred to above.
6. Exchange of personal information
We may disclose your personal information to:-
7. Overseas disclosure
In the process of assessing your application, if that assessment is unable to be undertaken in Australia, it will be necessary for us to send your information overseas to our service providers who, on our behalf and as instructed by us, may access that information for the purposes of making the assessment. Where information is sent overseas, we ensure that necessary data handling and security arrangements are in place using the standards that we would expect in Australia as a basis. However, it should be noted that Australian law may not apply to some of the entities to whom we send the information.
It is our expectation that the information may be sent to countries including the United States, United Kingdom, Canada, India and the Philippines.
Additionally, we acknowledge that as part of our backup system, some of your information might be stored overseas (for example if we use “cloud storage”), but the information will not be available to be accessed by any person overseas as part of this arrangement.
8. Credit reporting
The Privacy Act allows credit providers to disclose some information to credit reporting bodies. The information which is disclosed depends on the level at which we participate in the credit reporting system. The credit reporting bodies are also bound by the Privacy Act and are restricted in the uses to which that information may be used. Each of the credit reporting bodies must have a policy, similar to this one, to explain how it uses your information.
The information we may disclose to a credit reporting body is the following:-
There are three credit reporting bodies with whom we might deal. They are:
Tel: 13 83 32 (Mon – Fri, 8:30am – 6:00pm EST)
Mail: PO Box 964
North Sydney NSW 2059
Dun & Bradstreet (Australia) Pty Ltd
Tel: 1300 734 806 (Mon – Fri, 8:30am – 5:30pm EST)
Mail: PO Box 7083
Sydney NSW 2001
Experian Australia Credit Services Pty Ltd
Tel: 1300 783 684
Mail: GPO Box 1969
North Sydney NSW 2060
Access and correction
The Privacy Act provides that, subject to some exceptions, you have a right to know what information we hold about you including information we have obtained from a credit reporting bodies. If you wish to access the personal information we hold about you, including information we have obtained from a credit reporting body, you should make contact with us in any of the following ways:-
Tel: 1300 804 091
Mail: GPO Box 5011
Brisbane QLD 4001
It may be necessary for us to verify your identity before we can provide any information.
We will usually be able to provide this information to you within 30 days of the request. Should we require longer, we will write to you advising you a reason and seeking additional time. We may require you to pay our reasonable costs of providing this information to you. There are restrictions in relation to those costs contained in the law.
If possible, we will provide you with the personal information in the form you request. However, in some circumstances it may be necessary for you to access that information in a method determined by us, but we will always make it as easy as possible for you to access that information.
There may be occasions where we cannot provide you with that information. In such a case we will write to you and give you our reasons.
You can request that any personal information we hold be corrected if it is inaccurate, incomplete or out of date. If you wish to make such a request you should contact us by any of the methods set out above.
If your request relates to information that we have received from a credit reporting body, we will contact the credit reporting body and advise them of your request.
If we agree with you that your information is inaccurate, incomplete or out of date we will make the appropriate changes and will write to you and tell you the changes we have made within seven days of making that change.
If we do not agree that the information is inaccurate, incomplete or out of date, we will write to you giving you the reasons why we have formed the opinion and tell you what steps you can take as a result of our refusal to change the information.
You are entitled to complain if you believe we have not dealt with your personal information in accordance with the provisions of the Privacy Act (including the 13 Australian Privacy Principles) or any code under the Privacy Act (including the Credit Reporting Privacy Code).
If you wish to make a complaint, you should first contact us telling us what the complaint is and we will do our best to resolve the complaint with you.
If we believe that we cannot resolve the complaint within 30 days, we will write to you telling you why and seeking further time.
If you are not satisfied with the resolution of the complaint, you have a right to refer the complaint to our external dispute resolution service, the office of the Australian information Commissioner (“OAIC”).
Office of the Australian Information Commissioner
Phone: 1300 363 992
Fax: 02 9284 9666
Mail: GPO Box 5218, Sydney NSW 2001
Complaint form: https://forms.business.gov.au/aba/oaic/privacy-complaint-/
We have a written policy (“Dispute Resolution Policy”) in place under which we deal with any complaint made under the provisions of the National Consumer Credit Protection Act. We are required to have that policy as part of our Australian Credit Licence. We can provide you with a copy of that policy on request.
We will manage your complaint, so far as we are able, under the Dispute Resolution Policy. There will, of course, need to be some changes as a result of the type of complaint being made.